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 Overview
UBIX Communications Inc. with our Talk-i-Talk service (collectively
"Talk-i-Talk") are committed to protect the privacy
of our customer information. We fully support Canada's privacy
legislation - The Personal Information Protection and Electronic
Documents Act (PIPEDA). This document will provide information
about UBIX Talk-i-TalkĄ¯s policy relating to the collection,
use and disclosure of personal information and of our customer's
right to limit such collection, use or disclosure. Personal
information is any information that is identifiable about
you, that may include information such as, but not limited
to, your name, mailing or e-mail addresses, phone numbers,
identification numbers, credit card numbers, and banking
information. All personal information relating to our customers
is maintained in strict confidence by UBIX Talk-i-Talk and
is not sold to third parties.
For
further information about UBIX Talk-i-Talk or the protection
of personal information, please contact us at UBIX Talk-i-Talk,
515 Consumers Rd, Suite 405, Attention: Privacy Officer,
or by e-mail at info@talkitalk.com.
Our privacy policies and procedures are subject to change.
For the most recent version of this Privacy Policy, please
check our website: www.talkitalk.com
Accountability
UBIX Talk-i-Talk has appointed its Privacy Officer as the
person who will be primarily responsible for UBIX Talk-i-TalkĄ¯s
policies and procedures governing the protection of personal
information. Our Privacy Officer may be reached at: UBIX
Talk-i-Talk, 515 Consumers Rd, Suite 405, Attention: Privacy
Officer, or by e-mail at info@talkitalk.com.
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Identifying
Purposes
UBIX Talk-i-Talk collects personal information for a variety
of purposes including processing your request for services
from UBIX Talk-i-Talk. Personal information is used to verify,
process and administer your product and service requests,
assess credit-worthiness, maintain our commercial relationship
with you, and analyze, understand and respond to your service
needs. UBIX Talk-i-Talk also analyses and uses customer
information to better improve the products that we offer
to our customers. We analyze personal information relating
to you in order to identify the products and services offered
by our affiliates or ourselves or by companies that we believe
may be of interest to you and to offer you those products
and services. Where a third party or an affiliate of UBIX
Talk-i-Talk has a product or service that may be of interest
to you, we will forward information relating to any such
product or service to you, unless you inform us otherwise,
i.e. when you withdraw your consent to receive such information.
Personal
information is also used in order to communicate with you,
for billing and provisioning purposes, and to enable UBIX
Talk-i-Talk to accurately report back to the credit bureaus.
Generally, these purposes will be disclosed to you before
your personal information is collected. UBIX Talk-i-Talk
does not sell, rent or lease personal information to third
parties.
From
time to time, UBIX Talk-i-Talk is also required to report
to regulatory bodies or to present a summary of all our
customer information, including your personal information,
in statistical or analytical form to governmental authorities
and industry organizations. When information is provided
in statistical or analytical form, this means that information
that might specifically identify you will not be disclosed.
Instead, your information will be compiled into aggregate
(i.e. group) form such that the user cannot identify or
extract out your personal information.
As you know, UBIX Talk-i-Talk offers its products and services
through a network of Independent Associates to whom you
may have already given personal information. UBIX Talk-i-Talk
Independent Associates are bound to observe the confidentiality
of your personal information and have agreed to comply with
ACNĄ¯s privacy policy. Our Independent Associates are also
provided with information relating to your use of UBIX Talk-i-Talk
products and services in connection with the commissions
they receive on customer usage of UBIX Talk-i-Talk products
and services.
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Consent
The knowledge and consent of a customer is required for
the collection, use or disclosure of personal information,
except where inappropriate. Examples of when this may occur,
include but are not limited to, emergency situations, to
prevent an illegal act, complying with a subpoena or warrant,
or as required by law.
Consent is obtained either orally or in writing prior to
collection, using or disclosing your personal information.
UBIX Talk-i-Talk will determine the appropriate form of
consent having regard to the nature and sensitivity of the
information to be collected, used or disclosed. For example,
UBIX Talk-i-Talk will seek explicit consent for more sensitive
information, such as your bank account information, but
may use implicit consent by asking you to tell us if you
do not wish to receive information about our new products.
Customers may withdraw consent to the collection, use and
disclosure of information at any time by contacting our
Privacy Officer. However, the withdrawal of consent to the
collection, use and disclosure of information may affect
UBIX Talk-i-TalkĄ¯s ability to offer or provide, or to continue
to offer or provide products or services to you.
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Limiting
Use, Disclosure and Retention
UBIX Talk-i-TalkĄ¯s use of personal information will be
only for the purposes listed above and, in particular, in
order to facilitate the provision of services to you, for
identifying, credit decision reporting and if required,
the collection of any outstanding amounts for services rendered.
Information provided by UBIX Talk-i-Talk to affiliates,
vendors or suppliers is provided under a contractual agreement
that the information will be held in confidence, protected,
and properly safeguarded according to the standards of UBIX
Talk-i-TalkĄ¯s privacy policy.
Personal information relating to customers may be shared
with, and used or analyzed by, between or among UBIX Talk-i-TalkĄ¯s
parent, affiliates and authorized agents and Independent
Associates with whom UBIX Talk-i-Talk has entered into a
commercial agreement in order to develop our business, better
serve our customers and with third parties for certain account
processing matters. Information may also be disclosed in
connection with UBIX Talk-i-TalkĄ¯s corporate transactions
or business. In each case, however, UBIX Talk-i-Talk will
take steps to ensure the organization receiving the personal
information will use and disclose the personal information
for purposes to which you have consented and in a manner
consistent with this policy.
UBIX
Talk-i-Talk provides commissions to Independent Associates
in accordance with UBIX Talk-i-TalkĄ¯s marketing plan. Personal
information relating to customers may be provided in connection
with UBIX Talk-i-TalkĄ¯s commissioning process.
Retention
Your personal information will be retained either in a file
titled with your name at UBIX Talk-i-Talk, UBIX Talk-i-Talk,
515 Consumers Rd, Suite 405. UBIX Talk-i-Talk retains personal
information for only as long as necessary in order to meet
the purposes for which the information was collected or
for legal purposes. When personal information is no longer
required, that information will be destroyed, erased, or
made anonymous.
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Accuracy
UBIX Talk-i-Talk continually strives to maintain as high
a level of accuracy as is reasonably achievable. You have
the right to request a change to your personal information
records where you can establish that the record is inaccurate.
Personal information is typically only updated in cases
where we receive updated personal information from a customer
or where required for business, financial reporting, credit
reporting or other related purposes. In each case, UBIX
Talk-i-Talk will update the information in our system upon
receipt and verification, if necessary.
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Safeguards
We have implemented physical, organizational, contractual
and technological security measures to protect your personal
information from loss or theft, unauthorized access disclosure,
copying, use, or modification. Access to personal information
within our computer system is available to all of our employees
for the specific purpose of enabling us to properly service
our customers and in connection with the purposes set out
above. All employees (current and new) are required to sign
a confidentiality of information agreement and are regularly
reminded that personal information may not be disclosed
except in accordance with this policy.
Personal
information in hard copy (paper) form is held securely within
UBIX Talk-i-Talk. Access to UBIX Talk-i-TalkĄ¯s file storage
room is granted to only a limited number of individuals
who are also required to maintain the security of UBIX Talk-i-TalkĄ¯s
files.
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Individual
Access
Requests for access to personal information should be forwarded,
in writing, to the attention of the UBIX Talk-i-Talk Privacy
Officer. As UBIX Talk-i-Talk carefully protects all personal
customer information, requests for access must be accompanied
by proof of identify. In the event the information provided
is not sufficient to verify the identity of the person who
has requested the information, our staff may require additional
information to verify that access to personal information
is only given to persons who are entitled to receive it.
UBIX Talk-i-Talk may, for example, require information such
as examples of telephone numbers the customer would have
recently called, recent payments made to UBIX Talk-i-Talk
and other relevant information as may be necessary.
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